Terms and conditions of use
Artwork
We prefer artwork in an Adobe Illustrator (.ai or .eps) format. All fonts/ typefaces outlined and in vector format. Adobe Photoshop (raster) art for process jobs should be a minimum of 300 dpi. Due to tight registration that may exist on your artwork we MUST receive, review, and confirm multi-color artworks can be printed for your order. Due to material substrates we are unable to guarantee a 100% PMS color match as the PMS color of the product or the imprint may change due to heat (or other applied imprint transfer methods) may affect either the product or imprint color.
Samples
If you would like to receive a random sample of one of our items please provide us with your UPS or Fedex account number. We do not ship any samples or orders via USPS. Please keep in mind that some random samples may incur charges due to availability, size, etc.
Return Policy:
If there is a problem we MUST be notified within seven (7) calendar days. All discounts, refunds, credits, or to reproduce an order are at our sole discretion. DISHWASHING IS NOT RECOMMENDED FOR ANY DRINKWARE OR ANY OF OUR ITEMS.
Payment Terms:
Our standard payment terms are 100% payment due when the order is placed. Any delays in payment may result in changes in the production timeline, shipping timeline, or product availability issues.
Cancellations
The customer is responsible for all materials, setups, preproduction samples, labor, or other expenses incurred from the date of the paper proof to written cancellation of your order. Verbal cancellations are NOT acceptable. You will be charged for all setup costs, product costs, material costs, and shipping costs that are incurred until we receive your written order cancellation.
Changes to Order:
We will try to accommodate changes to your order, however, based on the order’s status in the production queue changes may not be possible. If we are able to make changes you will be responsible for the all costs associated with the original order and any cost increases associated with the revised order.
Overruns/ Underruns
Every effort is made to ship exact, however, due to the manufacturing process there may be a 2% or 5% under over overrun. As a result a credit, discount, or refund are not given for any under or overruns
Disputes
Any claims against us relating to an order, quote, refund, or discount shall be submitted to confidential arbitration in Los Angeles, California. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction to the fullest extent permitted by applicable law. No arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise. If any arbitration as the aforementioned exists or takes places, the parties shall be responsible for their own costs, expenses, and attorney’s fees. In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between us and the client shall be brought in the state or federal courts located in Los Angeles County, California, and the client hereby agrees and submits to such jurisdiction and venue as exclusive and proper.
Pricing
Prices are subject to change without notice.
